Since MacOS 10.15 Catalina has permission to record the screen, there are phenomena where only the black screen and mirroring is not performed.

To solve this problem, you need to check EasyCanvas.app in the System Preferences -> Security & Privacy -> Screen History column.

After checking, close EasyCanvas on your Mac and restart it to successfully bring the screen.

From iOS14, 'Local Network' has been added.
Because of this, a pop-up asking whether to allow 'Local Network' is displayed when running EasyCanvas Pro,
and you have to click 'OK' to use wireless connection.

When you run the app, a pop-up will appear as shown below and click 'OK'.



To set it up manually, Go to 'Settings' - 'Privacy' - 'Local Network'.



Please activate the option.

Most of the connection failure errors are resolved when reconnecting after reinstalling the PC program.

▶ Resolution
1. Uninstall existing program → 2. Install a PC program → 3. Restart

1. Delete existing program

　1) Exit PC program
　

　2) [Control Panel] - [Uninstall a program] - Uninstall EasyCanvas Pro
　

　

2. Install a PC program

　- Download a PC program from the homepage and install it.
　http://www.easynlight.com/en/easycanvaspro/

3. Restart

　- Restart after finishing the PC program installation.


If the above ways do not work, please attach a log and contact us through the support page.
We will give you solutions.
　- Guide for extracting logs

Problem

"You must enable the developer mode, and set the USB debugging options.

Solution

You must change the USB debugging option to Active in Developer Options.
If you cannot see 'Developer Options' in your device's settings, tap the 'Build Number' option more than 7 times to turn on Developer Options.

- Android 9 or later: Settings > About Phone > Build Number
- Android 8.0: Settings > System > About Phone > Build Number
- Android 7.1 and lower: Settings > About Phone > Build Number


If the "Developer Options" is turned on, set the USB debugging option to on.

- Android 10: Settings > Advanced > Developer options > USB debugging
- Android 9 and later: Settings > System > Advanced > Developer Options > USB debugging
- Android 8.0: Settings > System > Developer Options > USB debugging
- Android 7.1 and lower: Settings > Developer Options > USB debugging

This issue occurs on only MAC.

When using EasyCanvas for the first time, a pop-up of “Accessibility Access” appears on the MAC.
At this time, if you click Deny, the Apple Pencil cannot be used in EasyCanvas.



To use Apple Pencil, you need to allow "Accessibility Access" of EasyCanvas in the MAC system preferences.


▶ The way of allowing "Accessibility Access"
1. [System Preferences] - [Security & Privacy] - [Accessibility] - [Unlock the Preferences] - Check the "EasyCanvas"

1) System Preferences



2) Security & Privacy



3) Accessibility



4) Unlock the preferences



5) Check the "EasyCanvas"

The way of wireless connection

Wi-Fi Connection
　1. Run the PC program.
　2. Make sure your PC and iPad are on the same network.
　3. If it is not connected, register the devices by connecting the two devices
　　with a USB cable so that the PC and iPad can store each other's information.

　※ The Wi-Fi connection automatically connects to the last USB-connected PC and iPad without any setup.

Question

What's the differences between two of them?

Answer

The table below shows the differences between two products.




You can use a 14 days trial for two products.
Experience first and select one you want!

Expand feature

The Expand function allows you to enlarge / reduce the screen of your PC to the desired size on the iPad.
The value you set remains the same when you relaunch the app.
(You can restore it by touching the "Reset screen" button.)

[How to set]

1. With EasyCanvas connected, touch the 'Expand' button on the menu bar.

2. Change the screen to the desired position by using the zoom gesture and drag.

3. Touch the enabled Expand button again to complete the setup.

Photoshop Brush screen enlarged error

On April 10, 2018, we noticed that there was a bug related to the issue in the updated Windows section.

windows-10-update-kb4093112

​ If you look at the "Known Issues in This Update" section above, you may notice an unexpected movement or scrolling behavior while using the pen after applying the update. Therefore, please try the following method to check whether the problem is solved.

​ 1. Search cmd at startup.
2. In the search results, right-click Command Prompt and select Run as administrator.
3. Copy and paste the following command at the command prompt that you issued.
reg add HKEY_CURRENT_USER Software Microsoft Windows CurrentVersion Pen / v LegacyPenInteractionModel / t REG_DWORD / d 1 / f
4. Press the Enter key.
5. After rebooting the PC, connect EasyCanvas to check if the pen input works normally.

The pen pressure input of Apple Pencil does not work in drawing programs.

Currently, there are two types of pen input methods that can be used in Windows: the Windows standard
input method and the "Wintab" input method supported by Wacom.
EasyCanvas application recognizes pen input using Windows standard input method.
Therefore, if the drawing tool such as Photoshop or Clip Studio is set to use Wintab, the pen input can not
be recognized or malfunction can occur.
Below is a description of how to change the input method in Photoshop and Clip Studio.

1. Photoshop

　　1) If there is a running Photoshop program, it will quit completely.
　　2) In Windows Explorer, go to"C:/Users/%USERNAME%/AppData/Roaming/Adobe/Adobe Photoshop CC 20XX(version to use)/Adobe Photoshop CC 20XX Settings/Adobe Photoshop CC 20XX Settings"
　　3) If there is a PSUserConfig.txt file, open the file and change the contents of UseSystemStylus 0 to UseSystemStylus 1.

2. Clip Studio

　　1) Run Clip Studio.
　　2) Select "File" - "Preferences" on the upper tab.
　　3) Move to the tablet tab, select "Tablet PC" in the "Tablet service to use" column and save it.



Also, if you are using a brush that does not support writing pressure in Photoshop,
the writing pressure may not be applied.
To check the brush that supports writing pressure, you can open the brush preset window
(press the F5 key, open the brush window and click on the brush preset button.) During brushing,
Brushes whose thickness and hardness do not change in the entire line do not support writing pressure.

In other words, the brush in the red block in the image above is a brush whose writing pressure is not supported.

3. Blender

　　1) Run Blender.
　　2) Select ‘Edit’ - ‘Preferences’.


　　3) Click ‘Input’ - Change the ‘Tablet API’ to ‘Windows Ink’.

　　4) Restart

4. Animate CC

　　1) Run Animate CC.
　　2) Go to ‘Edit’ - ‘Preferences’ - ‘Edit Preferences’.



　　3) ‘Drawing’ - Change the ‘Tablet Input’ to ‘Windows Ink(Beta)’.

　　4) Restart

5. Krita

　　1) Run Krita.
　　2) Go to ‘Settings’ - ‘Configure Krita’


　　3) ‘Tablet settings’ - Select ‘Windows8+Pointer Input (Windows Ink)’ of Tablet Input API.


　　4) Restart

6. Illustrator

　　In the case of Adobe Illustration, there is no option to change the input method separately.
　　When using a brush, you can select and use a brush that supports pen pressure.