Please select product/category/platform below.
Product
Category
Platform
 
Q
I can't connect wirelessly on iOS14.
A
From iOS14, 'Local Network' has been added.
Because of this, a pop-up asking whether to allow 'Local Network' is displayed when running EasyCanvas Pro,
and you have to click 'OK' to use wireless connection.

When you run the app, a pop-up will appear as shown below and click 'OK'.



To set it up manually, Go to 'Settings' - 'Privacy' - 'Local Network'.



Please activate the option.


Was this answer helpful?
Yes
Less
No
Q
I can't connect.
A

Most of the connection failure errors are resolved when reconnecting after reinstalling the PC program.


▶ Resolution
1. Uninstall existing program → 2. Install a PC program → 3. Restart

1. Delete existing program
 1) Exit PC program
 EasyCanvas-Pro_001.jpg

 2) [Control Panel] - [Uninstall a program] - Uninstall EasyCanvas Pro
 EasyCanvas-Pro_002.jpg

 EasyCanvas-Pro_003.jpg


2. Install a PC program
 - Download a PC program from the homepage and install it.
 http://www.easynlight.com/en/easycanvaspro/


3. Restart
 - Restart after finishing the PC program installation.


If the above ways do not work, please attach a log and contact us through the support page.
We will give you solutions.
 - Guide for extracting logs
Was this answer helpful?
Yes
Less
No
Q
USB debugging options can not be set.
A

Problem


"You must enable the developer mode, and set the USB debugging options.

Solution


You must change the USB debugging option to Active in Developer Options.
If you cannot see 'Developer Options' in your device's settings, tap the 'Build Number' option more than 7 times to turn on Developer Options.

- Android 9 or later: Settings > About Phone > Build Number
- Android 8.0: Settings > System > About Phone > Build Number
- Android 7.1 and lower: Settings > About Phone > Build Number


If the "Developer Options" is turned on, set the USB debugging option to on.

- Android 10: Settings > Advanced > Developer options > USB debugging
- Android 9 and later: Settings > System > Advanced > Developer Options > USB debugging
- Android 8.0: Settings > System > Developer Options > USB debugging
- Android 7.1 and lower: Settings > Developer Options > USB debugging
Was this answer helpful?
Yes
Less
No
Q
Apple pencil is not input. (MAC users)
A
This issue occurs on only MAC.

When using EasyCanvas for the first time, a pop-up of “Accessibility Access” appears on the MAC.
At this time, if you click Deny, the Apple Pencil cannot be used in EasyCanvas.



To use Apple Pencil, you need to allow "Accessibility Access" of EasyCanvas in the MAC system preferences.


▶ The way of allowing "Accessibility Access"
1. [System Preferences] - [Security & Privacy] - [Accessibility] - [Unlock the Preferences] - Check the "EasyCanvas"

1) System Preferences



2) Security & Privacy



3) Accessibility



4) Unlock the preferences



5) Check the "EasyCanvas"



Was this answer helpful?
Yes
Less
No
Q
[EasyCanvas Pro] How Do I connect devices wirelessly?
A
The way of wireless connection
Wi-Fi Connection
 1. Run the PC program.
 2. Make sure your PC and iPad are on the same network.
 3. If it is not connected, register the devices by connecting the two devices
  with a USB cable so that the PC and iPad can store each other's information.

 ※ The Wi-Fi connection automatically connects to the last USB-connected PC and iPad without any setup.
Was this answer helpful?
Yes
Less
No
Q
I want to know the differences between EasyCanvas and EasyCanvas Pro.
A

Question


What's the differences between two of them?


Answer


The table below shows the differences between two products.

Twomon Product_en


You can use a 14 days trial for two products.
Experience first and select one you want!
Was this answer helpful?
Yes
Less
No
Q
How can I use the Expand feature?
A
Expand feature
The Expand function allows you to enlarge / reduce the screen of your PC to the desired size on the iPad.
The value you set remains the same when you relaunch the app.
(You can restore it by touching the "Reset screen" button.)

[How to set]

1. With EasyCanvas connected, touch the 'Expand' button on the menu bar.

2. Change the screen to the desired position by using the zoom gesture and drag.

3. Touch the enabled Expand button again to complete the setup.

EasyCanvas_Expand_en
Was this answer helpful?
Yes
Less
No
Q
The scrolling function is activated when the screen is enlarged.
A
Photoshop Brush screen enlarged error
On April 10, 2018, we noticed that there was a bug related to the issue in the updated Windows section.

windows-10-update-kb4093112

​ If you look at the "Known Issues in This Update" section above, you may notice an unexpected movement or scrolling behavior while using the pen after applying the update. Therefore, please try the following method to check whether the problem is solved.

​ 1. Search cmd at startup.
2. In the search results, right-click Command Prompt and select Run as administrator.
3. Copy and paste the following command at the command prompt that you issued.
reg add HKEY_CURRENT_USER Software Microsoft Windows CurrentVersion Pen / v LegacyPenInteractionModel / t REG_DWORD / d 1 / f
4. Press the Enter key.
5. After rebooting the PC, connect EasyCanvas to check if the pen input works normally.

Was this answer helpful?
Yes
Less
No
Q
The pen pressure input of Apple Pencil does not work in drawing programs
A
The pen pressure input of Apple Pencil does not work in drawing programs.
Currently, there are two types of pen input methods that can be used in Windows: the Windows standard
input method and the "Wintab" input method supported by Wacom.
EasyCanvas application recognizes pen input using Windows standard input method.
Therefore, if the drawing tool such as Photoshop or Clip Studio is set to use Wintab, the pen input can not
be recognized or malfunction can occur.
Below is a description of how to change the input method in Photoshop and Clip Studio.


1. Photoshop
  1) If there is a running Photoshop program, it will quit completely.
  2) In Windows Explorer, go to"C:/Users/%USERNAME%/AppData/Roaming/Adobe/Adobe Photoshop CC 20XX(version to use)/Adobe Photoshop CC 20XX Settings/Adobe Photoshop CC 20XX Settings"
  3) If there is a PSUserConfig.txt file, open the file and change the contents of UseSystemStylus 0 to UseSystemStylus 1.

photoshop_PSUserConfig

2. Clip Studio
  1) Run Clip Studio.
  2) Select "File" - "Preferences" on the upper tab.
  3) Move to the tablet tab, select "Tablet PC" in the "Tablet service to use" column and save it.

Clip_studio_service_change

Also, if you are using a brush that does not support writing pressure in Photoshop,
the writing pressure may not be applied.
To check the brush that supports writing pressure, you can open the brush preset window
(press the F5 key, open the brush window and click on the brush preset button.) During brushing,
Brushes whose thickness and hardness do not change in the entire line do not support writing pressure.
not_supported_pressure_en
In other words, the brush in the red block in the image above is a brush whose writing pressure is not supported.

3. Blender
  1) Run Blender.
  2) Select ‘Edit’ - ‘Preferences’.
blender_tablet_settings

  3) Click ‘Input’ - Change the ‘Tablet API’ to ‘Windows Ink’.
“blender_tablet_settings"
  4) Restart

4. Animate CC
  1) Run Animate CC.
  2) Go to ‘Edit’ - ‘Preferences’ - ‘Edit Preferences’.

animate_tablet_settings

  3) ‘Drawing’ - Change the ‘Tablet Input’ to ‘Windows Ink(Beta)’.
“animate_tablet_settings"
  4) Restart

5. Krita
  1) Run Krita.
  2) Go to ‘Settings’ - ‘Configure Krita’
krita_tablet_settings

  3) ‘Tablet settings’ - Select ‘Windows8+Pointer Input (Windows Ink)’ of Tablet Input API.
“krita_tablet_settings"

  4) Restart

6. Illustrator
  In the case of Adobe Illustration, there is no option to change the input method separately.
  When using a brush, you can select and use a brush that supports pen pressure.
Was this answer helpful?
Yes
Less
No
Q
How to setup Touch, Stylus scaling mode
A
Display Scaling Setting
EasyCanvas uses virtual hid device (touch, pen) and it is mapped to the display device with 1:1 mapping.
Since touch(stylus) input is calculated based on current display's scaling method, in order to use it properly,
we need to set the same scaling mode in tray menu as specified in the gpu's display settings.



[Intel Display]

intel
Use Intel HD Graphics Control Panel (General Settings > Select Display > Scaling)

Mode
Maintain aspect ratio
Full Panel
Center


[AMD Radeon Settings]

AMD Radeon
Use Radeon Settings (Display > Select Display > Set Scaling Mode)

Mode
Maintain aspect ratio
Full Panel
Center


[NVidia Control Panel]

NVidia
Use NVIDIA Control Panel (Display > Adjust desktop size and position > Select Display > Select a scaling mode)

Mode
Aspect Ratio
Full-screen
No scaling


[EasyCanvas]

EasyCanvas Tray

Mode
Scale Full Screen
Maintain Aspect Ratio
Center Image

If you select the mode that matches the display setting, you can input normally.
Was this answer helpful?
Yes
Less
No
Please use " Contact us " about unresolved questions.