Answer

How to delete PC program

1. Go to Windows [Control Panel] - [Uninstall a Program].

2. Find “EL Display Hub”, right-click and click “Uninstall/Change (U)” to uninstall the program.

How to reinstall the program

1. Reboot your PC first. When rebooting, be sure to select “Restart” in the shutdown options.

2. 2. Access the product homepage and click the “PC Program Download” button to download the PC program.
　　http://www.easynlight.com/

3. Run the downloaded file to install the PC program.


※ If the above method does not solve the problem, please contact us through the inquiry form of the PC program.

Answer

Screen capture failure error can be solved by updating Windows and graphics card drivers.

Solution

1. Windows update (based on Windows 10)
　Select Windows [Settings] - [Update & Security] - [Windows Update], then select “Check for updates”.


2. Graphics card update
Update the driver of the graphic card you are using.
　- Intel driver installation page
　- AMD (Radeon) Graphics Driver Installation Page
　- NVIDIA Graphics Driver Installation Page


3. After deleting the PC program, reinstall it.
Refer to the FAQ page on how to reinstall the PC program after deleting it.


If the above method does not solve the problem, please contact us through the inquiry form of the PC program.

Answer

The tablet connection failed error can occur in several situations.
Please refer to the solution specific to your tablet's OS.

해결 방안

▶ iPad

Bad connection or USB power problem

　- The connection may fail when the connection between the PC and the tablet is unstable.
　　* First, check if the PC and tablet are properly connected.

　- Make sure your PC and tablet are ready for file transfer.

　- Try replacing the USB cable. (Use a genuine cable if possible. A cable capable of data communication must be used.)

　- If you are using a desktop, connect the USB cable to the rear port.

　- If using a USB hub, connect to a USB hub with external power.


If an error occurs on your PC or tablet

　- Reboot your PC. (Please use “Restart” in Shutdown Options.)

　- Reboot iPad (Settings - General - Shut Down - Restart iPad after this)



Conflict with iTunes on PC

If you installed iTunes through the Microsoft store, the connection may fail.

　- After deleting iTunes and the app, please reinstall the app.

　- If you need to use iTunes, please use iTunes for Windows.
　　* iTunes for Windows download link: https://support.apple.com/ko-kr/HT210384

▶ Android

Bad connection or USB power problem

The connection may fail when the connection between the PC and the tablet is unstable.

　- First, check if the PC and tablet are properly connected.

　- Try replacing the USB cable. (Use a genuine cable if possible. A cable capable of data communication must be used.)

　- If you are using a desktop, connect the USB cable to the rear port.

　- If using a USB hub, connect to a USB hub with external power.


If an error occurs on your PC or tablet

　- Reboot your PC. (Please use “Restart” in Shutdown Options.)

　- Follow the FAQ page below to disable and re-enable the “USB Debugging” permission.
　* http://www.easynlight.com/en/supporteasycanvas/?faq=98


※ If the above method does not solve the problem, please contact us through the 'inquiry' of the PC program.

Answer

If a conflicting program is installed, sometimes the PC program does not operate normally.
After checking the list of conflicting programs below and deleting them all, reinstall the PC program.

how to solve the problem

1. 1. Delete all software in the list of conflicting programs from [Control Panel] - [Uninstall a Program].

　▶ List of conflicting programs

　　- EL Display Hub
　　- Duet Display
　　- SuperDisplay
　　- Space Desk
　　- Virtual Monitor
　　- X display

2. Reboot the PC. When rebooting, be sure to select “Restart” in the shutdown options.


3. Access the product homepage and click the “PC Program Download” button to download the PC program.
http://www.easynlight.com/


4. Run the downloaded file to install the PC program.


If the above method does not solve the problem, please contact us through 'inquiry' of the PC program.

"The "PC program diagnosis" is where you check if your PC is ready to connect with your tablet.
If there is a red light as shown in the image below, you can solve it by following the procedure below.



1. After rebooting the PC, try clicking the "PC program diagnosis" button again.
2. If the red light comes on after rebooting, please submit an inquiry through "Inquiry" in the PC program.
　We will analyze the log file attached to the inquiry and inform you of a solution.

Since MacOS 10.15 Catalina has permission to record the screen, there are phenomena where only the black screen and mirroring is not performed.

To solve this problem, you need to check EasyCanvas.app in the System Preferences -> Security & Privacy -> Screen History column.

After checking, close EasyCanvas on your Mac and restart it to successfully bring the screen.

From iOS14, 'Local Network' has been added.
Because of this, a pop-up asking whether to allow 'Local Network' is displayed when running EasyCanvas,
and you have to click 'OK' to use wireless connection.

When you run the app, a pop-up will appear as shown below and click 'OK'.



To set it up manually, Go to 'Settings' - 'Privacy' - 'Local Network'.



Please activate the option.

Most of the connection failure errors are resolved when reconnecting after reinstalling the PC program.

▶ Resolution
1. Uninstall existing program → 2. Install a PC program → 3. Restart

1. Delete existing program

　1) Exit PC program
　

　2) [Control Panel] - [Uninstall a program] - Uninstall EL Display Hub
　

　

2. Install a PC program

　- Download a PC program from the homepage and install it.
　http://www.easynlight.com/en/easycanvas/

3. Restart

　- Restart after finishing the PC program installation.


If it is not solved by the above method, please contact us through Support - Inquiry in the PC program(EL Display Hub).
We will give you solutions.

Problem

"You must enable the developer mode, and set the USB debugging options.

Solution

You must change the USB debugging option to Active in Developer Options.
If you cannot see 'Developer Options' in your device's settings, tap the 'Build Number' option more than 7 times to turn on Developer Options.

- Android 9 or later: Settings > About Phone > Build Number
- Android 8.0: Settings > System > About Phone > Build Number
- Android 7.1 and lower: Settings > About Phone > Build Number


If the "Developer Options" is turned on, set the USB debugging option to on.

- Android 10: Settings > Advanced > Developer options > USB debugging
- Android 9 and later: Settings > System > Advanced > Developer Options > USB debugging
- Android 8.0: Settings > System > Developer Options > USB debugging
- Android 7.1 and lower: Settings > Developer Options > USB debugging

This issue occurs on only MAC.

When using EasyCanvas for the first time, a pop-up of “Accessibility Access” appears on the MAC.
At this time, if you click Deny, the Apple Pencil cannot be used in EasyCanvas.



To use Apple Pencil, you need to allow "Accessibility Access" of EasyCanvas in the MAC system preferences.


▶ The way of allowing "Accessibility Access"
1. [System Preferences] - [Security & Privacy] - [Accessibility] - [Unlock the Preferences] - Check the "EasyCanvas"

1) System Preferences



2) Security & Privacy



3) Accessibility



4) Unlock the preferences



5) Check the "EasyCanvas"