Please select product/category/platform below.
Product
Category
Platform
 
Q
The red light comes on in PC program diagnosis.
A
"The "PC program diagnosis" is where you check if your PC is ready to connect with your tablet.
If there is a red light as shown in the image below, you can solve it by following the procedure below.

eng_UI_7

1. After rebooting the PC, try clicking the "PC program diagnosis" button again.
2. If the red light comes on after rebooting, please submit an inquiry through "Inquiry" in the PC program.
 We will analyze the log file attached to the inquiry and inform you of a solution.
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Q
The screen is black(cannot see anything)
A
Since MacOS 10.15 Catalina has permission to record the screen, there are phenomena where only the black screen and mirroring is not performed.

To solve this problem, you need to check EasyCanvas.app in the System Preferences -> Security & Privacy -> Screen History column.

After checking, close EasyCanvas on your Mac and restart it to successfully bring the screen.


EasyCanvas_Expand_en
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Q
I can't connect wirelessly on iOS14.
A
From iOS14, 'Local Network' has been added.
Because of this, a pop-up asking whether to allow 'Local Network' is displayed when running EasyCanvas,
and you have to click 'OK' to use wireless connection.

When you run the app, a pop-up will appear as shown below and click 'OK'.
faq_ios14_001_en


To set it up manually, Go to 'Settings' - 'Privacy' - 'Local Network'.



Please activate the option.
faq_ios14_002_en

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Q
I can't connect.
A

Most of the connection failure errors are resolved when reconnecting after reinstalling the PC program.


▶ Resolution
1. Uninstall existing program → 2. Install a PC program → 3. Restart

1. Delete existing program
 1) Exit PC program
 faq_connect_001

 2) [Control Panel] - [Uninstall a program] - Uninstall EL Display Hub
 EasyCanvas-Pro_002.jpg

 faq_connect_003_en


2. Install a PC program
 - Download a PC program from the homepage and install it.
 http://www.easynlight.com/en/easycanvas/


3. Restart
 - Restart after finishing the PC program installation.


If it is not solved by the above method, please contact us through Support - Inquiry in the PC program(EL Display Hub).
We will give you solutions.
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Q
USB debugging options can not be set. (Android only)
A

Problem


"You must enable the developer mode, and set the USB debugging options.

Solution


You must change the USB debugging option to Active in Developer Options.
If you cannot see 'Developer Options' in your device's settings, tap the 'Build Number' option more than 7 times to turn on Developer Options.

- Android 9 or later: Settings > About Phone > Build Number
- Android 8.0: Settings > System > About Phone > Build Number
- Android 7.1 and lower: Settings > About Phone > Build Number


If the "Developer Options" is turned on, set the USB debugging option to on.

- Android 10: Settings > Advanced > Developer options > USB debugging
- Android 9 and later: Settings > System > Advanced > Developer Options > USB debugging
- Android 8.0: Settings > System > Developer Options > USB debugging
- Android 7.1 and lower: Settings > Developer Options > USB debugging
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Q
Apple pencil is not input. (MAC users)
A
This issue occurs on only MAC.

When using EasyCanvas for the first time, a pop-up of “Accessibility Access” appears on the MAC.
At this time, if you click Deny, the Apple Pencil cannot be used in EasyCanvas.



To use Apple Pencil, you need to allow "Accessibility Access" of EasyCanvas in the MAC system preferences.


▶ The way of allowing "Accessibility Access"
1. [System Preferences] - [Security & Privacy] - [Accessibility] - [Unlock the Preferences] - Check the "EasyCanvas"

1) System Preferences



2) Security & Privacy



3) Accessibility



4) Unlock the preferences



5) Check the "EasyCanvas"



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Q
Please tell me how to connect wirelessly.
A
How to connect to Wi-Fi

 1. Run the PC program.
 2. Make sure your PC and Tablet are on the same network.
 3. Register each other's devices by connecting the first two devices with a USB cable so that PCs and tablets can store each other's information.
 4. When you disconnect the USB cable, it automatically tries to connect wirelessly.

If you are connected wirelessly normally, the USB icon of the PC program will be changed to a wireless icon. faq_wifi_001_en
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Q
I want to know the difference between "Easy Canvas" and "Easy Canvas - Subscribe".
A
The difference between the two products is the difference in payment method.

EasyCanvas : pay once ($11.99)
EasyCanvas - Subscription : pay annually ($4.99/year)

The functions and performance are the same, so you can buy them in the form you want.

Both products offer a free three-day period of use for the first time.
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Q
Please tell me how to enlarge or reduce the screen.
A
The Expand function(faq_expand_001) of EasyCanvas allows you to zoom in/move the screen to the desired size and fix it.
The value you set remains the same when you relaunch the app.

[설정 방법]

 1. With EasyCanvas connected, touch the 'Expand' buttonfaq_expand_001 on the menu bar.
 2. Change the screen to the desired size and position using a finger gesture.    faq_expand_002_en

 3. Once again, touch the Expand button to complete the setting.    faq_expand_003

 4. Touch the enabled Expand button again to complete the setup.
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Q
The scrolling function is activated when the screen is enlarged.
A
Photoshop Brush screen enlarged error
On April 10, 2018, we noticed that there was a bug related to the issue in the updated Windows section.

windows-10-update-kb4093112

​ If you look at the "Known Issues in This Update" section above, you may notice an unexpected movement or scrolling behavior while using the pen after applying the update. Therefore, please try the following method to check whether the problem is solved.

​ 1. Search cmd at startup.
2. In the search results, right-click Command Prompt and select Run as administrator.
3. Copy and paste the following command at the command prompt that you issued.
reg add HKEY_CURRENT_USER Software Microsoft Windows CurrentVersion Pen / v LegacyPenInteractionModel / t REG_DWORD / d 1 / f
4. Press the Enter key.
5. After rebooting the PC, connect EasyCanvas to check if the pen input works normally.

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Please use " Contact us " about unresolved questions.