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Category
Platform
 
Q
I have a problem and want to collect logs.
A
Create Log file
[Extracting logs from a PC program]
  Select Tray > “About” on the PC.
tray

  Afterwards, when you click the "Create Logs" button in the new window, a compressed file is generated on your desktop.
logfile

  (If you do not see the compressed file generated, it will appear after you refresh.)

[Extracting logs from the App]
  ① Connect the device to extract the logs to a PC.
  ② Run iTunes and click it when the connected device appears on the upper tap.
  ③ Click ‘File Sharing’ in the list to the left.
  ④ Scroll down the updated screen and click the app (EasyCanvas) to extract the log from the ‘App’ in the ‘File Sharing’ column.
  ⑤ Drag the log file at the bottom of ‘OOOO’s Documents' to each folder or desktop, etc., or select the file and save it by clicking the ‘Save As’ button at the bottom right.


The way of extracting the app log file on MAC Catalina or later
  ① Connect your iPad to your Mac using a USB cable, then launch Finder.
  In the Finder, you can see that the iPad is connected as shown on the left.
finder_1

  ② If you go to the "Files" of the connected device, you can see the app log file under EasyCanvas app.
finder_2

  ③ Please drag it to the desktop.

   finder_3

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