Please select product/category/platform below.
Product
Category
Platform
 
Q
I changed the settings of the display illumination, color, and temperature, but it does not apply on the display of the mobile
A
Adjust display color
EasyCanvas does not support a color adjustment function.
If you need to display a color-adjusted screen on your iPad, please change it directly on your iPad.
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Q
Margins appear on Display output from mobile device.
A
Display margin
Screen margins occur because the resolution ratio of the mirroring screen does not match the ratio of the mobile device, and can be resolved by changing the resolution to match the mobile device.
However, if you set the resolution on your mobile device, you may experience margins on the PC screen.
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Q
Display refreshes on mobile devices are slow.
A
Display delay
To improve the display output performance, try lowering the display resolution you are currently using on your mobile device.
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Q
Do I need to always have a network connection to use the EasyCanvas app?
A
Network connection
Yes. The EasyCanvas app is available through a regular subscription system, so it needs to run in an Internet-connected environment.
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Q
I want to know about the license of the EasyCanvas program.
A
License
The PC program is completely freeware.
You can install it anywhere such as at home, company, public places, etc.
For detailed license information, please check when installing the PC program or check the EULA in the link below.
www.easynlight.com/easycanvaspolicy
(For app licensing, you can check in Setting – EasyCanvas – Acknowledgments)
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Q
Stylus input does not work after pairing.
A
Not input Stylus
When using the Wacom pen, the left and right edge of the iPad will not recognized the pen input.
This is the own behavior of the Wacom Bluetooth Stylus itself, which is the same for other app that support the stylus.
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Q
I want to select the desired screen among multiple PC screens.
A
Select display
Select the desired display in Tray > “Select display” on the PC.

tray.png
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Q
I want to use an extension function.
A
extension function
EasyCanvas does not support extension functions.
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Q
I want to connect multiple devices to one PC.
A
Support multiple devices
EasyCanvas only supports 1:1 connection.
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Q
I want to change my payment method.
A
Change the payment information
If you want to change the Apple payment method, please refer to the link below.
https://support.apple.com/en-us/HT201266
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