Please select product/category/platform below.
Product
Category
Platform
 
Q
Display refreshes on mobile devices are slow.
A
Display delay
To improve the display output performance, try lowering the display resolution you are currently using on your mobile device.
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Q
Do I need to always have a network connection to use the EasyCanvas app?
A
Network connection
Yes. The EasyCanvas app is available through a regular subscription system, so it needs to run in an Internet-connected environment.
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Q
I want to know about the license of the EasyCanvas program.
A
License
The PC program is completely freeware.
You can install it anywhere such as at home, company, public places, etc.
For detailed license information, please check when installing the PC program or check the EULA in the link below.
www.easynlight.com/easycanvaspolicy
(For app licensing, you can check in Setting – EasyCanvas – Acknowledgments)
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Q
Stylus input does not work after pairing.
A
Not input Stylus
When using the Wacom pen, the left and right edge of the iPad will not recognized the pen input.
This is the own behavior of the Wacom Bluetooth Stylus itself, which is the same for other app that support the stylus.
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Q
I want to select the desired screen among multiple PC screens.
A
Select display
Select the desired display in Tray > “Select display” on the PC.

tray.png
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Q
I want to use an extension function.
A
extension function
EasyCanvas does not support extension functions.
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Q
I want to connect multiple devices to one PC.
A
Support multiple devices
EasyCanvas only supports 1:1 connection.
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Q
I want to change my payment method.
A
Change the payment information
If you want to change the Apple payment method, please refer to the link below.
https://support.apple.com/en-us/HT201266
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Q
How long is the free trial period of EasyCanvas?
A
Free trial period
When you run EasyCanvas(Pro) for the first time (excluding deletion and reinstallation), you can use it free for 14 days by selecting 14 days free trial item in the purchase popup.

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Q
I want to know about the supported gestures.
A
Touch gestures
Gestures Explanation of the gesture Action to perform
Tap Touch with one finger Select the item you touched
Double Tap Touch twice with one finger Perform the item you touched
Panning Drag up/down with one or two fingers Scroll action
Selection/Drag Drag with the item selected by tapping Move the selected item to a desired location
Press and Tap Press the target with one finger and touch with a second finger
※ When the gap between the fingers is more than a certain distance, it is not recognized as an applicable gesture.
Performs the same operation as the right-click of the mouse/td>
Zoom Keeping two fingers press, move them away or toward each other Zoom in/out the screen
Rotate Move two fingers like rotating in the opposite direction Rotate selected area
Press and Hold Press and hold until the square box appears and then release it Performs the same operation as the right-click of the mouse
Flicks Touch with one finger and drag quickly in a desired direction Perform operation of going forward or backward
Right Edge Swipe Touch the right edge and move quickly Windows 8 & 8.1: Charm Bar shown
Windows 10: Notification center
Left Edge Swipe Touch the left edge and move quickly Windows 8 & 8.1: Switch to the last application program
Windows 10: Windows Key + Tab Key action (Task view)
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