Q
I have a problem and want to collect logs.
A
Create Log file
[Extracting logs from a PC program]
  Select Tray > “Program information” on the PC.
  Afterwards, when you click the Extract Log File button in the new window, a compressed file is generated on your desktop.
  (If you do not see the compressed file generated, it will appear after you refresh.)

[Extracting logs from the App]
  ① Connect the device to extract the logs to a PC.
  ② Run iTunes and click it when the connected device appears on the upper tap.
  ③ Click ‘File Sharing’ in the list to the left.
  ④ Scroll down the updated screen and click the app (EasyCanvas) to extract the log from the ‘App’ in the ‘File Sharing’ column.
  ⑤ Drag the log file at the bottom of ‘OOOO’s Documents' to each folder or desktop, etc., or select the file and save it by clicking the ‘Save As’ button at the bottom right.
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Q
In what environment is it available?
A
PC OS
- Windows 8 or later

Device OS
- iOS 9.1 or later

Recommended hardware
PC
구분 Refer to the table below
CPU Intel i5 Quad Core Processor or higher
RAM 8GB
VGA DirectX 11 graphics device with WDDM 1.2 or higher driver
Intel: Intel® HD Graphics 4000 Series
AMD: ATI Radeon™ HD 6000 Series
NVIDIA: Geforce GT 600 Series
OS Windows 10

- Device : iPad Air, iPad mini 3rd generation or later / iPad Pro series
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