Please select product/category/platform below.
Product
Category
Platform
 
Q
How long is the free trial period of EasyCanvas?
A
Free trial period
When you run EasyCanvas(Pro) for the first time (excluding deletion and reinstallation), you can use it free for 14 days by selecting 14 days free trial item in the purchase popup.

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Q
I want to know about the supported gestures.
A
Touch gestures
Gestures Explanation of the gesture Action to perform
Tap Touch with one finger Select the item you touched
Double Tap Touch twice with one finger Perform the item you touched
Panning Drag up/down with one or two fingers Scroll action
Selection/Drag Drag with the item selected by tapping Move the selected item to a desired location
Press and Tap Press the target with one finger and touch with a second finger
※ When the gap between the fingers is more than a certain distance, it is not recognized as an applicable gesture.
Performs the same operation as the right-click of the mouse/td>
Zoom Keeping two fingers press, move them away or toward each other Zoom in/out the screen
Rotate Move two fingers like rotating in the opposite direction Rotate selected area
Press and Hold Press and hold until the square box appears and then release it Performs the same operation as the right-click of the mouse
Flicks Touch with one finger and drag quickly in a desired direction Perform operation of going forward or backward
Right Edge Swipe Touch the right edge and move quickly Windows 8 & 8.1: Charm Bar shown
Windows 10: Notification center
Left Edge Swipe Touch the left edge and move quickly Windows 8 & 8.1: Switch to the last application program
Windows 10: Windows Key + Tab Key action (Task view)
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Q
I want to know about the supported stylus.
A
Support Stylus
- EasyCanvas: Apple Pencil 1,2(Recommend) / Wacom Pen
- EasyCanvas Pro: Apple Pencil 1,2
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Q
I cannot connect.
A
Cannot Connect
If you cannot connect, follow the instructions below.

1. Install iTunes on your PC and see if the iPad you are connected to is displayed.
If you cannot see your iPad device in iTunes, you may have a problem with the connected PC, cable, or device.

2. If the driver does not work properly, please click the link below and refer to the item of ‘Check if Apple Mobile Device USB Driver is installed.
iPhone, iPad, or iPod is not recognized in iTunes for Windows.

3. If you cannot sync in iTunes, please click the link below and restart the Apple Mobile Device Service.
Restarting Apple Mobile Device Service (AMDS) in Windows
※ If you connect the iPad to a PC with some security programs installed, they may prevent it from syncing with iTunes or they may automatically disable the ‘Apple Mobile Device USB Driver’ in the list of Device Managers.

4. If the graphics card does not support duplicate monitor, the connection may not be possible. Please change the setting as below.

  ① Right-click and select the 'NVIDIA Control Panel' menu.
  01NVIDIA menu

  ② Select the 'Program Settings' tab in Manage 3D Settings.
  02Program setting manager


  ③ In "1. Select a program to customize:", Click the Add button to open the program selection window and click the "Browse" button.
  03Search


  ④ Select the "ezcvs_service.proc.exe" file in the folder where EasyCanvas is installed (default C:Program Files (x86)EasyCanvas) and click the Open button.
  04Open


  ⑤ Select "Integrated graphics" in "2. Select the preferred graphics processor for this program:" and click the "Apply" button at the bottom to complete the setup.
  05Select


5. If you get disconnected frequently, you can simply change the USB port or connect to a powered USB hub to solve the issue.
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Q
Program does not install and run normally.
A
Program does not install and run
If an error pop-up is displayed when running the EasyCanvas PC program, follow the solution below.

Capture-Twomon.png

1. Apple Mobile Device Service is not activated. Please reinstall iTunes or rerun the PC program after running AMDS(Apple Mobile Device Service). Click the Details button to go to the web page for details.

[Solution]
  - Start by right clicking Task manger – Service - 'Apple Mobile Device Service.'
  - Then, rerun EasyCanvas.


Can-Bot-Run-Easy-Canvas.png

2. Cannot run the EasyCanvas PC program. Click the Details button to go to the web page for details.
[Solution]
  - Start by right clicking Task manager – Service - 'EasyCanvas Service.
  - Then, rerun EasyCanvas


3. Please disconnect the Apple device and proceed with the installation.

[Solution]
  - Disconnect the iPad connected to the PC and proceed with the installation.
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Q
I have a problem and want to collect logs.
A
Create Log file
[Extracting logs from a PC program]
  Select Tray > “About” on the PC.
tray

  Afterwards, when you click the "Create Logs" button in the new window, a compressed file is generated on your desktop.
logfile

  (If you do not see the compressed file generated, it will appear after you refresh.)

[Extracting logs from the App]
  ① Connect the device to extract the logs to a PC.
  ② Run iTunes and click it when the connected device appears on the upper tap.
  ③ Click ‘File Sharing’ in the list to the left.
  ④ Scroll down the updated screen and click the app (EasyCanvas) to extract the log from the ‘App’ in the ‘File Sharing’ column.
  ⑤ Drag the log file at the bottom of ‘OOOO’s Documents' to each folder or desktop, etc., or select the file and save it by clicking the ‘Save As’ button at the bottom right.


The way of extracting the app log file on MAC Catalina or later
  ① Connect your iPad to your Mac using a USB cable, then launch Finder.
  In the Finder, you can see that the iPad is connected as shown on the left.
finder_1

  ② If you go to the "Files" of the connected device, you can see the app log file under EasyCanvas app.
finder_2

  ③ Please drag it to the desktop.

   finder_3

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Q
In what environment is it available?
A
PC OS
- Windows 8 or later

Device OS
- iOS 9.1 or later

Recommended hardware
PC
구분 Refer to the table below
CPU Intel i5 Quad Core Processor or higher
RAM 8GB
VGA DirectX 11 graphics device with WDDM 1.2 or higher driver
Intel: Intel® HD Graphics 4000 Series
AMD: ATI Radeon™ HD 6000 Series
NVIDIA: Geforce GT 600 Series
OS Windows 10

- Device : iPad Air, iPad mini 3rd generation or later / iPad Pro series
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Please use " Contact us " about unresolved questions.