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Category
Platform
 
Q
Cannot connect Twomon SE to a PC
A
There are many reasons why Twomon SE does not work, but most can be solved by reinstalling the PC program.

If the problem does not solve the problem after reinstallation,

1. Make sure that the PC and tablet can send and receive files
2. Allow'USB Debugging' permission or'Cancel USB Debugging permission' and try again
The way of USB Debugging


Solution

Make sure that Twomon SE PC program works properly.
Please check if the Twomon SE PC program is currently running on the taskbar.
If the PC program is running, check if the Twomon SE driver is working properly.

[Windows PC]
  1. Press the Windows key + R key and type devmgmt.msc in the Run windows, then open 'Device Manager'
  2. Select View > Devices by connection (V) in the menu to align the drivers and confirm the 'Twomon SE Virtual HID Bus' and sub-drivers
  3. Double-click the drivers, click General tab, then check the driver is working properly

Device Manager


Make sure that the display driver is working properly.
Please check if the display driver is working properly in the device manager.
If an error code occurs, please Contact us with log files.

[Windows PC]
 1. Press the Windows key + R key and type devmgmt.msc in the Run windows, then open 'Device Manager'
 2. Double-click the drivers, click General tab, then check the driver is working properly

Untitled-003.png


Make sure that installed ADB driver is working properly.
Install the ADB driver provided by the manufacturer on the PC, and check whether the ADB driver works correctly after connecting a tablet to PC.

  - A Samsung ADB driver download link
  - A LG ADB driver download link
  - A Google ADB driver download link

[Windows PC]
 1. Press the Windows key + R key and type devmgmt.msc in the Run windows, then open 'Device Manager'
 2. Select View > Devices by connection (V) in the menu to align the drivers and confirm the 'Android Device'
 3. Double-click the drivers, click General tab, then check the driver is working properly

Android-Device.png



Allow 'USB Debugging' permission or' Cancel USB Debugging permission' and try again (Android)
When you connect your android device to your PC, it pops up for allowing USB debugging. In order to communicate, you have to allow it.
If you don't see a USB debugging pop-up, please allow'USB debugging' in the Settings> Developer Options tab of your tablet and try reconnecting the tablet to your PC.

Android option_01

If you have denied USB debugging at least once, you can revoke USB debugging authorizations.

Android option_02


Please change 3D settings in NVIDIA Control Panel
If the graphics card does not support duplicate monitor, the connection may not be possible. Please change the setting as below.

  ① Right-click and select the 'NVIDIA Control Panel' menu.
  01NVIDIA menu

  ② Select the 'Program Settings' tab in Manage 3D Settings.
  02Program setting manager


  ③ In "1. Select a program to customize:", Click the Add button to open the program selection window and click the "Browse" button.
  03Search


  ④ Select the "ezcvs_service.proc.exe" file in the folder where EasyCanvas is installed (default C:Program Files (x86)EasyCanvas) and click the Open button.
 04Open_Twomon


  ⑤ Select "Integrated graphics" in "2. Select the preferred graphics processor for this program:" and click the "Apply" button at the bottom to complete the setup.
  05Select


[Windows PC]
  1. Press Ctrl + Shift + Esc keys to open the Task Manager
  2. In Services tab, right-clicking then restart Twomon SE Service
  3. After running the service, run Twomon SE program
Task Manager


Connect to a USB hub with sufficient power supply or change the USB cable
Some devices may cause the hardware compatibility issues.
If not connected well, just in case, you can connect Twomon SE by changing other USB ports or a USB hub with an external power supply.
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