System error code
This page shows error situations that may occur when using the program.
Press Ctrl+F to search for the error code and refer to the solution. If you cannot solve the problem with the method above,
please submit an inquiry through “inquiry” in the PC program.
※ Log files are automatically collected to anlyze problems when you submit the inquiry.
The collected log files are used only for error analysis.
Service connection failure
Error message : PC Program service cannot be started.Error code : A0011001, A0011002, A0012001, A0012002, A0012004
Solutions : This problem can be solved by deleting and reinstalling the PC program.
FAQ : https://easynlight.oqupie.com/portal/2247/article/54243
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PC program driver error
Error message : A problem occurred with the virtual driver.Error code : A0030001, A0030002
Solutions : After deleting the conflicting program, you can solve the problem by deleting and reinstalling the PC program.
FAQ : https://easynlight.oqupie.com/portal/2247/article/54246
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Program installation failure
Error message : A problem occurred with the virtual driver.Error code : A0040001
Solutions : After deleting the conflicting program, you can solve the problem by deleting and reinstalling the PC program.
FAQ : https://easynlight.oqupie.com/portal/2247/article/54243
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Tablet connection failure
Error message : Cannot be connected to the mobile device.Error code : C0010100
Solutions : Please refer to the FAQ below to resolve your problem.
FAQ : https://easynlight.oqupie.com/portal/2247/article/52180
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Unavailable screen capture
Error message : This display does not support screen capture.Error code : D0010101
Solutions : Please contact us through ‘Inquiry’ in the PC program.
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Screen capture failure
Error message : Failed to take a screenshot.Error code : D0010102, D0010201
Solutions : It can be solved by updating Windows and graphics card drivers, then deleting and reinstalling the PC program.
FAQ : https://easynlight.oqupie.com/portal/2247/article/52183
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Encoding failure
Error message : Unable to find encoder. / Failed to open an encoder codec. / Failed to initialize encoder. / An error occurred during the encoding process.Error code : D0020001, D0020002, D0020003, D0020004, D0020005
Solutions : Please contact us through ‘Inquiry’ in the PC program.
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If the problem is not resolved with the above solutions, please contact us through Inquiry’ in the PC program.